Without words, apps would be an unusable jumble of shapes and icons, while voice interfaces and chatbots wouldn’t even exist. Words make software human-centered, and require just as much thought as the branding and code.
You’ll learn how to:
• Create clarity at key points of interaction
• Write effective error messages that help users move forward
• Discover and articulate voice and tone strategies for organizations
• Research and test the words you use to make sure they achieve your goals