Building Rapport – Rob Pearson
What we all do on a day to day basis is talk to other human beings and ultimately what we’re trying to do is develop trust. This session will provide ten great tips for doing just that.
Chris How
Are you fed up persuading clients to act on research findings? Frustrated your best design ideas get pushed into the mythical phase two? Chris will share some tips on how to manipulate your clients and managers to get them to take the design decisions you want!